Privacy Policy

Your privacy is important to us. It is Metrado.ai's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our website, metradoai.com, and other sites we own and operate.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name and email address), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

Information We Collect

Information we collect falls into one of two categories: “voluntarily provided” information and “automatically collected” information.

“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.

“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

• Device Type (e.g., Desktop, Mobile, Tablet)
• Operating System and version
• Screen resolution and browser engine configurations

Data we collect can depend on the individual settings of your device and software.

Personal Information

We may ask for personal information — specifically when you create an account, log in, or contact us — which includes:

• Name / Username
• Email address

Sensitive Information

Metrado.ai collects 0% sensitive information. We do not collect, store, or process any special categories of data, such as information relating to racial or ethnic origin, political opinions, religion, sexual orientation, health or biometric information, or criminal records.

Transaction Data

Transaction data refers to data that accumulates over the normal course of operation on our platform. To deliver our core service, we collect and store:

• Uploaded project blueprint files (PDF, PNG, JPG, and vector formats)
• User-configured material lists, tasks, and pricing parameters
• Generated quantity takeoff reports and budgeting sheets
• Anonymized checkout metadata and subscription status tokens

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our construction estimation services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

• Register for an account or authenticate via our login portal
• Upload a construction blueprint or plan for metric computation
• Save custom material configurations and project specifications
• Purchase a subscription tier or interact with our billing portal
• Contact our technical support team

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure and no one can guarantee absolute data security. You are responsible for selecting any password and its overall security strength.

How Long We Keep Your Personal Information

We keep your personal information and uploaded files only for as long as we need to. For active users, we retain accounts, blueprints, and calculation history to ensure a 100% functional workspace. If your personal information is no longer required or if you request account deletion, we will purge it from our systems or make it completely anonymous.

Disclosure of Personal Information to Third Parties

We may disclose personal information to third-party services to process infrastructure and core features. Third parties we currently use include:

• Supabase: For database hosting, secure file storage, and user authentication infrastructure.
• Vercel: For cloud deployment, hosting, and application logging.
• Polar.sh / Lemon Squeezy: As our Merchant of Record and payment processing infrastructure.

Your Rights and Controlling Your Personal Information

• Access & Correction: You may request details or corrections of the personal information that we hold about you.
• Non-discrimination: We will not discriminate against you for exercising any of your rights.
• Unsubscribe: To opt-out of communications, you may use the unsubscribe link provided in our emails or contact us directly.

Business Transfers

If we or our assets are acquired, or in the unlikely event that we go out of business, we would include user data among the assets transferred to any parties who acquire us.

Limits of Our Policy

Our website may link to external sites that are not operated by us. We have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes. Any changes will be posted here at the same link.

Contact Us

For any questions or concerns regarding your privacy, you may contact us at:

• Contact Entity: Metrado.ai Support Team
• Email: MetradoTeam@gmail.com

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